FAQ

Do you have a question for MAXX?

Here you will find the most popular topics, questions and answers

FAQ

The frame geometry of the XS frame size does not allow large 29-inch wheels. On the other hand, smaller wheels in 27.5 inches (650 b) enable a balanced ratio to suit the respective body size and ideal driving behavior.


MAXX performs professional surface retreading of high-quality frames, rigid forks, swingarms and other add-on parts made of aluminum or steel - regardless of brand. We have state-of-the-art facilities for this, such as chemical paint stripping, blasting, chemical pre-treatment and, of course, a high-performance powder coating plant.

Please note: During the peak season March-October, we unfortunately do not perform frameclinic orders.

 


Clincher tires
A clincher tire is now the normal case for a bicycle tire, at least in the trekking segment. The wire ring in the tire bead prevents the tire from expanding under pressure and thus jumping off the rim.

Folding tire
The folding tire is a special case of the clincher tire and is mainly used in the high-quality segment. Here the wire is replaced by a bundle of Kevlar threads. This allows the tire to be folded up and, depending on the size of the tire, is around 50-90 g lighter.

Tubeless tires
If tubeless is desired, you can order this separately.
Attention: Tubeless Easy tires are not automatically tubeless - that is just the Schwalbe designation of the compatible tire types (TLE, TLR, etc.). Only when you select tubeless under "wheel" in the wheel configuration will the bike be upgraded to tubeless compatible. In the case of shipping bikes, the bikes are delivered with a tube and can be converted with the supplied material.
With tubeless tires (= tubeless system), a bicycle tube is not required. Tires and rims are designed in such a way that they seal directly against one another. This requires special rims, tires, rim tapes, valves and a sealing liquid. The tubeless system in the bicycle sector has many advantages such as speed, comfort, girp and puncture resistance. Unnecessary friction between the tire and tube is avoided. In addition, the system is now mature and suitable for the masses.


The battery of your e-bike is only minimally charged upon delivery. It is therefore important that you fully charge it before your first ride.


  • The range depends on a number of important factors: topography, headwind, outside temperature, body weight, cadence. The most important factor, however, is your own wattage, which you are ready or able to control! In addition, it is crucial how you use the support modes of the motor and how much altitude you climb.
  • During our tests with bikes that use the SHIMANO EP8, we were able to cover a maximum of 140 km in Eco mode.
  • During our tests with bikes that use the Brose S Mag, we were able to cover a maximum of 110 km in eco mode.
  • During our tests with bikes that use the FAZUA, we were able to cover a maximum of 75 km in eco mode.

You can find the weight information directly on the configuration page of the respective e-bike.

The weights given in the weight calculator have been compiled with the utmost care and are usually based on information from our suppliers, which is why deviations of up to 10% are possible.

Our lightest e-bike, the Roadmaxx ELF, weighs just 16.25 kg.


Boost is basically a standard that is open to all manufacturers and describes the dimensions of the rear wheel hub, front wheel hub and crank of the mountain bike (MTB).
The rear hub grows from 142 to 148mm and the front hub from 100 to 110mm width. At the same time, the chain line moves further outwards, which is why Boost also makes adjustments to cranks and chainrings necessary. The crank width remains unchanged.
Boost is a completely new standard that is not compatible with 110/20 or 100/15.


Would you like to download a manual or instructions for one of our bikes, instructions for certain components from other manufacturers or wallpapers? Click "View More" to read the full article.


Every change to a configuration that is saved generates a new configuration code. With this configuration code, you can call up your configuration from any device at any time.

If you send your configuration to a friend and the friend then makes changes to the configuration, a new configuration code is created when he or she saves or orders the configuration.


Bicycle trailers: Please note that the operation of bicycle trailers is only permitted with hardtails and there only via a professional coupling to the rear wheel axle. Under no circumstances, however, via an attachment to the seat post or luggage carrier. Full-suspension bikes (fullies) are generally excluded from the operation of bicycle trailers.


Your finished bike will be delivered in a large box by a forwarding agency. The bike is ready for the first ride in just a few simple steps. Fix the pedals (please follow the instructions) and the stem / handlebars and drive off.


The wheels are delivered in a setting for safe transport. You set the saddle height yourself so that you feel comfortable on your first test kilometers. The suspensions are always filled, you only have to take care of the correct air pressure and the suspension settings yourself. This way you get to know the effect, technology and functionality of the suspension in the respective settings and thus use the potential of the bike better. The requirements, seating position, weight distribution and preferences are too diverse to be able to set them before shipping


We offer by far the largest selection of equipment options with the help of our configurator. Equipment requests that cannot be selected in the configurator are unfortunately not possible. Due to our work process and product safety, it cannot be deviated from. Each bike already has the best possible selection in the configurator.

Please first check whether the specified seat height ranges for both possible frame sizes are right for you. If this is the case, the following rules of thumb apply: If you decide on the smaller frame size, you choose the shorter and deeper version. The result: You sit sportily and compactly on the bike. With this bike you get a lively ride with more agility. If you choose the larger frame, you will sit a little more comfortably because the chosen bike is longer and higher. In comparison, this frame size offers more driving stability, which ensures better straight-line stability. We recommend that you make your choice based on the intended use and personal preferences. If you are not sure, we recommend comparing it to your current bike or visiting one of our MAXX dealers. Here you will receive detailed advice on bicycle ergonomics and you can already test ride test bikes.


After receiving your order, we will send you an order confirmation within 24 hours. This order confirmation contains an estimated delivery date. Please note that the information given is an estimated delivery date at the time of your order. Shortly before collection or shipping, you will be informed separately that your bike is ready.


All MAXX bikes are fully assembled, adjusted and checked by qualified mechanics. The handlebars are transverse and the pedals can only be dismantled in the bike box for packaging reasons. You can easily attach these yourself according to our assembly instructions.

E-bike: When your MAXX e-bike is shipped, the battery is charged to 30%.


If you are not to be found at the delivery address at the time of delivery, you will find a notification in your mailbox. The goods must then be picked up at the post office mentioned within the next 7 working days. Please take your identity card with you. Another person with a power of attorney can also pick up the package for you.


The delivery time of your bike depends on the selected components. The estimated delivery time can be found at the bottom of the configurator and shows you how long it will take until your bike is ready.


The test bike fleet from the showroom is intended for test drives by our visitors, customers and fans on site. The bike that you are trying out in the showroom cannot be packed up and taken with you. However, some of our test bikes are available to take with you - also at special prices. You can find more information about the "test bikes" - as well as an overview of the currently available models on our page: Testbikes.


You are welcome to come to our showroom in Rosenheim and test drive the current models of our test bike fleet on site. However, you should make an appointment in advance for a detailed consultation. Our trained staff will be happy to advise you in detail about your MAXX dream bike. Please use our contact form and make an appointment for your consultation: to the contact form

We are looking forward to your visit. You can find more information about the showroom test bikes, how to get there and opening times on our showroom page.


In the event of a defect in your Fazua system, you can contact the Fazua service directly. Fazua handles your service case directly.


You can order ABUS key code keys directly from www.abus.com by specifying the key code number of your code card. Your replacement key will be with you quickly and easily.


If there is a problem with your Maxx product, we ask you to contact your Maxx dealer or sales contract partner, from whom you purchased the product, along with the proof of purchase, which also includes the configuration code, and to show them the error. They will check the whole thing and can then contact our service team to find a solution. If your sales contract partner no longer exists, please contact an alternative Maxx dealer or contact our service department.
Find a dealer on our website here: www.maxx.de


  • Please note: MAXX guarantees that privately used MAXX products will be free from defects in workmanship and materials for a total of 10 years, identified and identified by the MAXX logo, in particular the frame. We grant a 100% guarantee up to and including the 5th year from the date of purchase or the date of registration; after the 5th year up to and including the 10th year from the date of registration, we charge a user share of 50% of the sales price valid at the time of damage of the exchange part. In return, the customer receives a state-of-the-art component. MAXX will, at its option, replace or repair the defective component for a product of the same or equivalent value or a successor product; subsequent improvements are permitted. Frame from MAXX.
  • If there is a warranty claim for a component from another manufacturer, please contact the relevant manufacturer directly. In the event of a MAXX warranty claim, we calculate the costs for shipping, the conversion in the MAXX workshop and for the required working time. You do not incur any costs for the replaced material (frame or fork). You are also welcome to make use of other MAXX services as part of a warranty claim. The costs for this will be billed to you separately.

You have two years of statutory warranty from the respective manufacturer on all spring elements, with the exception of wearing parts such as lubricants, bushings and seals. You can find more information on our Guarantee & Warranty page.


Due to the higher frame weight and the greater forces caused by the electric drive, some components such as B. the chain can be replaced a little earlier than with a normal bike. We therefore advise you to have your e-bike serviced every six months


All the test bikes that we currently have available for testing in our test fleet at MAXX Bike World can be found at

under: Test and demo bikes


If you as an employee would like to order your new MAXX bike directly from MAXX via a leasing provider, we can enter your final configuration directly into the respective portal as an offer. Here you can find the link how it works: HERE


If you want to order directly from MAXX and there is no MAXX partner dealer in your area, we will help you select the MAXX models for the required application. You or we together create a final configuration, which includes all details. You order this directly online with your address data. As an order confirmation you will receive your order confirmation by mail with account details for the transfer of the deposit of about 10%. The estimated delivery time is shown in the configuration. After completion we will email you a completion notification. If the bike is to be shipped, we ask you to pay the remaining amount, the shipment will be immediately after receipt of payment. If you pick up the bike yourself at our factory in Rosenheim, the remaining amount can be paid on site. We only accept giro card payments. The pick-up date can be easily arranged online.


If you want to order directly from MAXX and there is no MAXX partner dealer in your area, we will help you select the MAXX models for the required application. You or we together create a final configuration, which includes all details. You order this directly online with your address data. As an order confirmation you will receive your order confirmation by mail with account details for the transfer of the deposit of about 10%. The estimated delivery time is shown in the configuration. After completion we will email you a completion notification. If the bike is to be shipped, we ask you to pay the remaining amount, the shipment will be immediately after receipt of payment. 

VAT regulation for residence and delivery to other EU countries or Switzerland: We are required by law to invoice the valid VAT of the destination country. Therefore, the amount of VAT may differ from the stated prices in the configuration, as it includes the valid German VAT. The order confirmation or invoice will show the appropriate VAT.

Shipping: We ship the bikes fully assembled in solid special boxes - on the European continent by ground as part load by truck, otherwise by air freight. Due to the large batteries, ebikes cannot be transported by air due to IATA regulations, or only with an extreme safety surcharge. The prices for bike shipping depend heavily on the destination and must be requested individually.


Ultralight, weatherproof, 100% noiseless thanks to the crossed installation and with a clean look - these are the advantages of cables laid inside. If a cable change is necessary, this can be done depending on the bike, but mostly through the inspection opening on the bottom bracket.